If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Message 6 of 71 9, Views. Reply 8. Message 7 of 71 9, Views. September I have the same issue. I think EA does not want to fix this. Message 8 of 71 9, Views. September Same here we need a fix asap. Message 9 of 71 9, Views. Reply 1. September Same problem. No one in EA can answer? Message 10 of 71 9, Views. Reply 3. As a workaround users can utilize one of the following pieces of software to disable problematic video codecs on their systems: Microsoft provides a codec manager.
In order for DeskScapes to run all of the files necessary for DirectX9 must be installed and functional. DirectX9 comes with Windows Vista and Windows 7 so this should not be an issue.
However sometimes files are corrupted or deleted which would break DirectX. So validating that DirectX is functioning is a necessary step in troubleshooting DeskScapes. The easiest way to check to ensure DirectX is working is to run dxdiag. This program can be found on all installations of Windows Vista and Windows 7.
Again, if you are working with our support team to troubleshoot DeskScapes, please redirect the dxdiag output to a file like this:. This output is especially helpful for us because it also includes video hardware and driver information.
When you run dxdiag in GUI mode just click on the Start button and type "dxdiag" without the quotes in the search field then press enter , click on the Display tab and make sure there are "No problems found" listed in the Notes section at the bottom of the dialog. Most computers capable of running Windows 7 and Vista in all its glory with all of the cool glass effects will, by default, also be running the Desktop Windows Manager. If this solves the problem, but when you reboot DeskScapes stops working again, the most likely cause is that for some reason Windows has shut off the DWM.
To learn more about the Windows Experience Score visit this web site. The reason Windows scores below 2. This is a version with certain limitations. Antony Peel. Software languages. Author Stardock Corporation.
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